Effective Date: March 13, 2025 

Last Updated: May 19, 2026

Introduction

Branwynn Destinations Retreat Company (“Company,” “we,” “us,” or “our”) values your privacy.  This Privacy Policy outlines how we collect, use, disclose, and protect your personal information  when you interact with us through our website, booking platforms, retreats, and related services 

(collectively, the “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not  agree with the practices described in this policy, please do not use our website or engage with  our booking services.  

1. Information We Collect

We collect personal information directly from you, automatically through your interactions with  our Services, and from third-party sources.

1.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, and physical mailing address. 
• Booking & Accommodation Details:  Information related to retreat reservations,  including preferred travel dates, group size, emergency contacts, room preferences, and  health or dietary restrictions.
• Payment & Financial Information:  Credit/debit card details, billing address, or other financial account information provided securely for transaction processing. 
• Travel Documentation:  
•  Passport details (where required for international travel), flight itineraries, visa statuses, and special travel requests. 
• Feedback & Communications: 
•  Information you share via voluntary surveys, feedback forms, emails, phone calls, or live chat support. 

1.2 Information We Collect Automatically:

• Device and Usage Information: IP address, browser type, operating system, unique device identifiers, referring URLs, pages viewed, links clicked, and the timing of your interactions with our website. 
• Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar tracking technologies to enhance user experience, track user sessions, and analyze overall site traffic. 

1.3 Information from Third Parties:

• Social Media Platforms: Information shared when you interact or engage with our brand through platforms such as Facebook, Instagram, or LinkedIn. 
• Travel Partners & Agents: Information passed to us by third-party booking platforms, travel agencies, or co-hosts organizing retreats with us. 
• Public Sources: Publicly available records or databases where permitted by applicable law. 

2. How We Use Your Information

We process your personal information based on legitimate business interests, performance of a contract, and legal compliance. 

2.1 Service Delivery & Fulfillment 

• Process, manage, and confirm your retreat bookings, payments, and financial transactions. 
• Coordinate custom travel-related arrangements, including local tour operators, accommodations, and catering services.
• Provide you with essential updates, personalized travel itineraries, and automated booking confirmations. 

2.2 Operations & Service Improvement

• Personalize your experience to tailor future retreat offerings and activities to customer preferences.
• Analyze user behavior trends and diagnostic data to optimize our website layout, performance, and overall service offerings.

2.3 Marketing & Communication

• Respond directly to your inquiries, offer customer support, and resolve issues.
• Deliver promotional newsletters, retreat announcements, and special offers (subject to your opt-out rights).
• Distribute critical administrative communications, such as policy updates and security alerts. 

2.4  Security, Fraud Prevention & Legal Compliance

• Monitor site activities to protect against fraud, unauthorized system access, cyberattacks, or other illegal operations. 
• Comply with legal, local, and international regulations including tax reporting, travel safety protocols, and border documentation requirements. 

3.  Sharing and Disclosing Your Information

We do not sell your personal data. We may share your information under the following limited circumstances: 

3.1 With Third-Party Service Providers

We share data with trusted vendors who assist us in executing our Services. These include payment gateways, travel operators, local ground transportation, hotels/villas, email distribution providers, and data analytics partners. These providers are bound by contract to protect your data and only use it for the specified tasks requested.

3.2 For Legal Reasons & Protection

We may disclose information if required to do so by law, subpoena, or government regulation, or 

if we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation or judicial process. 
• Enforce our Terms & Conditions.

3.3  Business Transactions

In the event of a merger, corporate restructuring, acquisition, joint venture, or sale of company assets, customer information may be evaluated or transferred as part of the transaction assets. 

4. Your Rights and Choices

Depending on your geographical location (such as the United States, Canada, or the European Economic Area), you may hold specific privacy rights regarding your data:

• Access and Rectification: You have the right to request a copy of the personal  information we hold about you and request that we correct any inaccurate or incomplete details.
• Data Deletion (“Right to be Forgotten”): You can request that we delete your personal information, subject to our overriding legal, financial, or contractual obligations to retain  certain records.
• Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Marketing Opt-Outs: You can unsubscribe from our marketing and promotional emails at any time by clicking the “unsubscribe” link found at the bottom of our emails.
• Cookie Management: You can instruct your web browser to refuse all or some cookies. Please note that disabling cookies may cause some features of our website to function incorrectly. 

To exercise any of these privacy rights, please contact us at [email protected]. We will evaluate and respond to your request within the designated timeframe required by your jurisdiction’s laws.

       5. Data Security and Retention

We implement industry-standard physical, technical, and administrative security measures (such as SSL encryption, firewalls, and secure servers) designed to safeguard your personal data from unauthorized access or disclosure. However, no internet transmission or electronic storage method is 100% secure; we cannot guarantee absolute security.